Smart App

1. Second-generation devices can be connected to Wi-Fi using AirPlay configuration.
2. All smart devices can be connected to Wi-Fi via web network configuration. See the instructions above.

1. Ensure that Bluetooth and Wi-Fi are enabled on your mobile device.
2. Make sure that the DHCP server is enabled on your Wi-Fi router.
3. Ensure that the MAC address filter on your router is disabled.
4. The device was previously set up with another Google Home account on a different network. Reset the smart device to factory settings and repeat the setup process.

1. Ensure that the latest version of the operating system and Google Home app is installed on your mobile device.
2. Press "Retry" 2-3 times.
3. Go to Privacy Settings, disable the "Local Network" option, then enable it again. Return to Google Home and press "Retry."
4. If none of these steps resolve the issue, try setting up the device with a different mobile device (preferably Android).

1. The device must have been set up using Google Home. If the device was configured via AirPlay, it cannot be added to a group.
2. All devices must be linked to the same Google account that is used on the smartphone.

1. Your device has already been set up via Google Home or AirPlay configuration. If the device is already connected to a network, it will no longer appear under "New Device."
2. You are using a non-network-capable smart product, such as a Smart Vento 9, a Smart Sub, or a SOUND L or M. These devices are not supported by the app.

1. You own a first-generation smart device. These cannot be set up via AirPlay.
2. Setup via Apple AirPlay is only possible within 15 minutes after plugging in the power adapter. Disconnect the device from the power source and reconnect it.

All settings that you change in the speaker menu of your smart device, such as input, volume, and play mode, must be saved as a preset to be retained. Otherwise, the device may overwrite your settings with default values.

On Connect/Amp 5.1, only two analog and three wireless speaker pairs, as well as one center speaker and one subwoofer with the same connection type, can be activated. It is not possible to activate three analog or four wireless speaker pairs.

Yes, but this requires creating a group within the Google Home app.

You can save all content from the internal apps of the Canton app as well as Spotify playlists as presets on the smart device.

The input, main volume, play mode, and all settings except EQ, room height, and device height in the speaker settings menu are saved.

No. Only the settings of the device on which the preset is saved are stored. The settings of other group members are not saved.

This is normal behavior under the following conditions:

1. The front speakers are defined as large, or smart floor-standing speakers are connected.
2. The input signal (e.g., PCM or Dolby Digital 2.0) does not contain an LFE signal.

If you set the "SUB Stereo" parameter in the speaker settings/subwoofer setup menu to "Xover" or "parallel," the subwoofer will output a signal in stereo and party play modes despite the above conditions.

1. Ensure that the smart device is on the same network as your smartphone.
2. Make sure that the Wi-Fi version of your smart device is 15493 or higher.

No, setting up the network connection for Canton Smart devices requires either the Google Home app or configuration via Apple AirPlay.

No, the Google Home app is required to create a group.

Your Canton Smart device is not running the latest firmware. Ensure that the Wi-Fi version of your Canton Smart device is 15493 or higher.

1. Ensure that Wi-Fi is enabled on your smartphone.
2. Ensure that your smartphone is connected to the same network as a Canton Smart device. The app cannot be used without a Canton Smart device on the same network (e.g., when traveling).

1. Ensure that the smartphone used to start the stream remains in the same network as the speaker group throughout the entire playlist.
2. Ensure that the Canton App continues running on the smartphone used to start the stream, either in the foreground or background. The app must not be closed!

Ensure that a mobile device with the running app is connected to the network.

This is normal behavior when using a "Deezer Free Account." To listen to full-length tracks, a Deezer Premium Account is required.

Yes, Canton Smart devices support gapless playback via AirPlay, Spotify Connect, and the internal apps of the Canton App, but not via Google Chromecast.

No. Streams from Tidal can only be sent to the device using the internal apps of the Canton App, Chromecast, or AirPlay.

This depends on the bitrate of the station or podcast. Many stations offer multiple bitrates. The Canton App always uses the highest available bitrate. Stations in the "High Quality" folder have a bitrate of 256kbps or higher. For Deezer, a bitrate of 1411kbps in FLAC format is selected.

Close the Canton App when you are outside your home network.

This is only possible if the streams are started from different apps. For internal apps, this is only possible if you close and reopen the app.

No, radio and podcast favorites are stored locally on the mobile device and are not synchronized across multiple devices.

External apps are simply links that launch other apps. Internal apps are services integrated into the Canton Smart App. Only content such as playlists from internal apps and Spotify can be saved as presets.

1. This can happen if you switch networks while the app is running. In this case, pull the homepage down until an arrow appears. Release the display to refresh the list. If the devices are still not visible, close and restart the app.
2. The device's standby mode is set to ECO or Manual. In this case, the device is not visible in standby.
3. Your smartphone is connected to a different network than the smart device.
4. Your smartphone lacks the necessary access permissions. Ensure that "Local Network" is enabled on your smartphone.
5. You are using a non-network-capable smart product.
6. The IGMP proxy on your router is disabled. Please enable it.
7. Ports 1800 and 1900 are blocked. Open these ports.

1. Disconnect the device from the power supply for 30 seconds.
2. If this does not resolve the issue, perform an OTA recovery. This function can be found in the menu under System Settings/Factory Reset/OTA Recovery.
3. If the problem persists, reset the device to factory settings.

This may occur if you turn the Soundbox 3 on and off, for example, to stream music to this speaker alone while the master device remains in standby mode.

Yes, this is possible. The prerequisite is that the master device is in standby mode.

No, this is not possible. A smart speaker can only be paired with one master. If you pair a smart speaker with a new master, it will no longer connect to the previous master.

Yes, this is possible.

No, this is not possible. If you need a flat smart center, use the Sound L or Sound M.

The Soundbox is integrated into a smart wireless system, and the master is turned on. Put the master into standby mode.

This is only indirectly possible if you connect the speakers via smart wireless to a soundbar or an Amp/Connect.

No, this is not possible. When a speaker is connected via smart wireless to a soundbar, Connect, or Amp, all of the speaker's inputs are disabled.

This can happen if the device menu has been opened in the Canton app on another smartphone while the Canton Smart App is installed and connected on multiple smartphones, and the app is still running in the background.

Either completely close the Canton app on the other smartphone or exit the device menu of the Canton smart device on that phone.

Option 1 (works only if the stream was started from this mobile device):

• Enlarge the player by tapping on the cover above the menu bar.
• Tap on the speaker icon.
• Now you can adjust the group volume using the slider.

Option 2

• Select a device from the group in the room view.
• Move the lower slider.

You can only play purchased content that is stored locally on your device via the Canton app. Tracks downloaded via Apple Music or another premium service cannot be played.

1. Ensure that the tracks on your media server are in a supported format. These formats include MP3, HE-AAC, LC-AAC, OGG, WAV (LPCM), and FLAC.
2. Check the transcoding settings of your media server. If necessary, exclude files in the above formats from transcoding.

This behavior depends on the components updated in the smart device and may occur in some cases. In this case, you need to reconfigure the settings and save them as presets again.

This can happen if the STS component in the device was updated. In this case, you need to reconnect the smart devices.

1. Ensure that the smart device has a stable Wi-Fi/LAN connection at its location.
2. Disconnect the device from the power supply and reconnect it after 30 seconds.